We often get asked when is the best and worst time to call HMRC? And because at Tax Affinity Accountants, we already know this, we are happy to advise them.
The telephone help lines at HMRC have historically always had long waiting times. With thousands of callers who wait a long time simply giving up even though they have needed important help to get things right.
'The early bird catches the worm'
Its simple the best time to call HMRC is when everyone else is not calling. And this mean's doing it early in the morning between 8am and 10am Monday to Friday.
The worst time is towards the end of the day between 4pm and 8pm, when everyone is calling them.
Calling HMRC at the wrong time can cause a lot of stress and frustation. Plus imagine you ask one of your employees to do this at the wrong time and he/she does nothing for 45 minutes but hold the telephone. This a huge waste of wages and efficiency.
Worse still HMRC also use an automated recorded message to try to turn away callers at peak times by telling them to check HMRC's online system and resources or a “Sorry there is no one available to take your call, please try later”. message.
So plan ahead and try to call them early in the morning and if you must ask an important question just hold on in there until someone picks up and hope they give you the advice without referring you to another department!
By Anni Khan at Tax Affinity Accountants
Tax Affinity Accountants are experts in Tax and Accountancy. Based in Worcester Park and Kingston upon Thames they are considered in the Industry to be expert accountants and advisors for small businesses. Helping and supporting business throughout the UK, they regularly help clients grow their business providing tailored advice.
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